Sistem Informasi Pelayanan Pemasangan Listrik Pada PT. PLN ULP Medan Baru Berbasis Web
Keywords:
System Information, Service, PLN
Abstract
PT. PLN ULP Medan Baru is part of a State-Owned Enterprise that focuses on the Customer Service Unit. Currently customers are already using the PLN Mobile application, but some customers still come to the office directly to submit complaints and complaints regarding the condition of electricity in their homes. The PLN Mobile application sometimes experiences errors when making complaints, some users may face problems if the application is not compatible with the current version. This research aims to develop a web-based information system that makes it easier for customers to process complaints, requests for new installations, power changes and migration. The results of this research produced an information system for Electrical Installation Services at PT. PLN ULP Medan Baru, which aims to make it easier for customers to report complaints or problems related to electricity where they live.
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Setiawansyah, Sulistiani, Heni, Yuliani, Asri, & Hamidy, Fikri. (2021). Perancangan Sistem Informasi Akuntansi Upah Lembur Karyawan Menggunakan Extreme Programming. Technomedia Journal, 6(1 Agustus), 1–14. https://doi.org/10.33050/tmj.v6i1.1421
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Eryani, Resi, Murlinus, & Kalma, Fadlan. (2021). Analisis Penanganan Pengaduan Masyarakat Mengenai Pelayanan Publik Pada PT. PLN (Persero) Wilayah Sumbar Cabang Sungai Penuh. Jurnal Administrasi Nusantara Mahasiswa, 3(10), 67–79.
Gede Endra Bratha, Wayan. (2022). Literature Review Komponen Sistem Informasi Manajemen: Software, Database Dan Brainware. Jurnal Ekonomi Manajemen Sistem Informasi, 3(3), 344–360. https://doi.org/10.31933/jemsi.v3i3.824
Handayani Sutri. (2018). Perancangan Sistem Informasi Penjualan Berbasis E-commerce Studi Kasus Toko Kun Jakarta. ILKOM Jurnal Ilmiah, 10(2), 182–189.
Harjono, Wilhelmus, & Kristianus Jago Tute. (2022). Perancangan Sistem Informasi Perpustakaan Berbasis Web Menggunakkan Metode Waterfall. SATESI: Jurnal Sains Teknologi Dan Sistem Informasi, 2(1), 47–51. https://doi.org/10.54259/satesi.v2i1.773
Hidayat, Fauzi, & Ardhiansyah, Maulana. (2022). Pengembangan Sistem Informasi Pelayanan Kesehatan Menggunakan Model Waterfall (Studi Kasus: Poliklinik PUSDIKLAT). Scientia Sacra: Jurnal Sains, 2(2), 545–554.
Kania, Raden, Effendi, Rustam, & Risdiansyah, Anggun. (2021). Sistem Pendukung Keputusan Pemilihan Karyawan Teladan Di Universitas Banten Jaya Menggunakan Metode Simple Additive Weighting (Saw). Jurnal Sistem Informasi Dan Informatika (Simika), 4(1), 57–72. https://doi.org/10.47080/simika.v4i1.1186
Kurniadi, Dede, Septiana, Yosep, Ningsih, Asri Rahayu, & Suhendar, Heri. (2022). Perancangan Sistem Informasi Kependudukan di Lingkungan Rukun Tetangga atau Rukun Warga Berbasis Web. Jurnal Algoritma, 18(2), 385–395. https://doi.org/10.33364/algoritma/v.18-2.986
Rachman, S. (2020). KUALITAS PELAYANAN ADMINISTRASI PEMASANGAN LISTRIK BARU PADA PT. PLN (PERSERO) AREA MAKASSAR SELATAN. Jurnal Ilmu Manajemen Profitability. Retrieved from https://core.ac.uk/download/pdf/327110952.pdf
Rahman, Siskawati. (2019). Pengaruh Kualitas Pelayanan Dan Inovasi Terhadap Kepuasan Pelanggan Pada Pt . Pln ( Persero ) Area Manado the Effect of Quality Service and Innovation Toward Customer Satisfaction. Jurnal EMBA, 7(1), 301–311.
Rahmanto, Yuri. (2021). RANCANG BANGUN SISTEM INFORMASI MANAJEMEN KOPERASI MENGGUNAKAN METODE WEB ENGINEERING (Studi Kasus : Primkop Kartika Gatam). Jurnal Data Mining Dan Sistem Informasi, 2(1), 24. https://doi.org/10.33365/jdmsi.v2i1.987
Saputra, Aditya Dwi, & Borman, Rohmat Indra. (2020). Sistem Informasi Pelayanan Jasa Foto Berbasis Android (Studi Kasus: Ace Photography Way Kanan). Jurnal Teknologi Dan Sistem Informasi, 1(2), 87–94. https://doi.org/10.33365/jtsi.v1i2.420
Setiawansyah, Sulistiani, Heni, Yuliani, Asri, & Hamidy, Fikri. (2021). Perancangan Sistem Informasi Akuntansi Upah Lembur Karyawan Menggunakan Extreme Programming. Technomedia Journal, 6(1 Agustus), 1–14. https://doi.org/10.33050/tmj.v6i1.1421
Sitorus, Jefri H., & Yusnaeni, Wina. (2021). Perancangan User Interface Sistem Informasi Akademik Sekolah Dasar (Siakad) Menggunakan Metode Waterfall. Simpatik: Jurnal Sistem Informasi Dan Informatika, 1(2), 98–107. https://doi.org/10.31294/simpatik.v1i2.671
Sudjiman, P. E., & Sudjiman, L. S. (2018). Analisis sistem informasi manajemen berbasis komputer dalam proses pengambilan keputusan. TeIKa. Retrieved from https://jurnal.unai.edu/index.php/teika/article/view/2327
Published
2024-02-12
How to Cite
Hasyifah Sibarani, F., Maharani Tanjung, S., & Abdillah, M. (2024). Sistem Informasi Pelayanan Pemasangan Listrik Pada PT. PLN ULP Medan Baru Berbasis Web. Jurnal Ilmiah Sains Dan Teknologi, 8(1), 38-50. https://doi.org/10.47080/saintek.v8i1.3107
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